"The beginning is half of every action." - Greek proverb
"Everyone who got where he is had to begin where he was." - Robert Louis Stephenson
What are you beginning?
Where are you beginning?
Brand new day photo courtesy of hendrasaputra
"You cannot kill time without injuring eternity." — Henry David Thoreau
"We must not allow the clock and the calendar to blind us to the fact that each moment of life is a miracle and mystery." - H. G. Wells
Are you trying to kill you time?
Are you allowing your clock and calendar to make you blind to the rest of your life?
"Not the maker of plans and promises, but rather the one who offers faithful service in small matters. This is the person who is most likely to achieve what is good and lasting." - Johann Wolfgang Von Goethe
"Every single one of us can do things that no one else can do - can love things that no one else can love. We are like violins. We can be used for doorstops, or we can make music. You know what to do." - Barbara Sher
What small matters are you offering your faithful services to?
Do you know what to do?
NOTE: Oh yes you do!
In honor of Customer Service Week, and because I’m doing a few speeches on customer service, I asked my LinkedIn network for their best customer service quote, and WOW, did they deliver.
Here are a ton of great customer service quotes to read and to share.
Please leave YOUR best customer service quote in the comments section so we can inspire each other!
Patrick Allmond:
"You have two ears, two eyes and one mouth. Use them in that proportion"
Peter Morrissey:
"Customers are my only source of revenue to assist me with my goals of the next five years....."
Drew McLellan:
"The consumer isn't a moron; she is your wife." - David Ogilvy
Larry Waters:
"Customers are the one who generate your paycheck every week" and
"Forget the Golden Rule when it comes to customers: use the Platinum rule: Treat your customers the way you would treat your mother."
Douglas Hanna: (http://serviceuntitled.com)
”When I think about customer service it's usually because I'm not getting enough of it.” - Jane Berentson, Editor of Inc. Magazine
“Not everything that counts can be counted, and not everything that can be counted counts.” - Albert Einstein (I use this when discussing metrics)
“Do what you do so well that they will want to see it again and bring their friends.” - Walt Disney
“The road to success is paved with well handled mistakes.” - Neiman Marcus
Raffaele Ciarla:
"IF YOU DON'T TAKE CARE OF THE CUSTOMER SOMEONE ELSE WILL!"
Adam Segal:
"Customer success is in, satisfaction is out."
Jeffrey Brooks:
"If you can't do the right thing, the customer will eventually realize that the best customer service is somewhere else!"
Panos Levantis:
"We offer a fair day's work fo a fair day's pay.”
“Quality does not come cheap.”
”You get what you pay for."
Cher Lon Malik:
"I know that I always instructed my representatives to remove the "You have to" reminding them that no one HAS TO do anything, the client has chosen our service and if the rep would use the phrase " If you will... then we can" softens the situation everytime. Customers are more receipient."
Toby Bloomberg:
"Under promise and over deliver."
Tim Tymchyshyn:
"What is it doing, not doing, won't do, can't do or has never done before"
Debra Estep:
"'There is far more involved in the relationship with customers than just providing good products and services. It is a question of personal identification.'
Mark Moody-Stuart
“Above all, we wish to avoid having a dissatisfied customer. We consider our customers a part of our organization.” - L.L. Bean
“Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them.” - W. Edwards Deming
My bro Dave has just made a post recently about a local grocery store...
http://www.daverothacker.com/rothacker_reviews/2008/08/publix-lessons.html
From that post this was listed:
“Respect the Dignity of the Individual.”
"If you want people to respect you or your company, you must first show respect for them," George Jenkins."
Damon Richards:
"Your customer doesn't care how much you know until they know how much you care."
Peggy Ireland:
"Forget the boss, suck up to the customers and the boss will put up with dammed near anything!" - Peggy's dad
Clarise Thompson:
"Customers expect it - We deliver it!"
William Gregory Blake:
"The customer is always right." - Peter Drucker
Qualifier: Or at least make them think so. --mine
Erika Andersen:
"Quality in a service or product is not what you put into it. It is what the client or customer gets out of it." - Peter Drucker
"Everybody makes mistakes. It's what happens next that matters." - Danny Meyer
Rita Radocchia:
"If we don't take care of our customers, someone else will."
Yoel Calek:
"Customers not products = Money
“Customers are (your) everything.”
“Eyes open, mouth shut, ears clean and smile... Customer in the house!"
Yvonne DiVita:
"I use a good Lee Thayer quote: "Take your eye off the bottom line." If you're taking proper care of your customers, it stands to reason your bottom line will be strong and prosperous.
Links:
http://leethayer.typepad.com/leadersjourney/2007/10/mp3-file.html"
Derek Bough:
"Price, Speed, Quality? Pick Two.”
On the surface sounds a little tongue-in-cheek; however, there's a lot beneath the surface. For my business, I choose prompt, high-quality service. Oftentimes focusing on price is the worst possible thing for the customer."
Eddie Topfik:
"http://www.despair.com/ap24x30prin.html"
Dana Robb:
"Do what you say you're going to do, and return phone calls" - Terrie Williams
Michael Fisher:
"A complaint is a gift."
Donna Robinson:
"Customers are not an interruption to our work, they are the purpose of our work."
Randi Busse:
"A satisfied customer is a former customer waiting to happen."
Chirag Manocha:
"Customers is the blood in business.
Lose a little bit also gives the pain."
Reg Adkins:
"My favorite customer service quote comes from an unlikely source. When I was in the army I worked in ordinance (bombs, bullets, etc). We took great pride in the fact that our ammunition arrived at the line, accurately and quickly. Our (the 261 Ord Btn) quote was, "ON LINE, ON TIME"
Kare Anderson:
"<client's name> it's so good to see you again!"
Nigel Sanders:
"Every client you keep, is one less that you need to find."
Tracy Gingrass:
"...the long-term benefits of reputation, customer loyalty, and delighting the customer make a lot more fiscal sense than cutting corners to save a few short-term dollars."- Steven Williams, from Survival is Not Mandatory"
Allan Keller:
"It's easier to keep a customer than get a new one."
Nick McCormick:
"Coffee stains on the flip tray suggest to the customer that we do not service our engines properly." - Jan Carlzon
Tom Bruno-Magdich
"A customer’s problems, complaints and anxieties are my opportunities."
Michael Capaldo:
"Make sure that your actions make your customers feel as if they've just been to Disneyland as they leave your office, rather than that they've been to the dentist."
Two Quotes:"Procrastination is opportunity's assassin." — Victor Kiam
"You may delay, but time will not." — Benjamin Franklin
What are you waiting for?
What are you putting off until tomorrow that you can get done RIGHT NOW?
Original Photo courtesy of antennae
Two Quotes:"Everyone who got where he is had to begin where he was." - Robert Louis Stevenson
"Take risks. Take chances. Don't be afraid. You gotta go into life brave." - Billy Joel
Where are you?
What risks are you willing to take RIGHT NOW to get you closer to where you want to be?
P.S. Goodbye Yankee Stadium! Your history will be missed, but the memories will live on forever! While I never watched a game live there, I watched MANY games there on TV, and I have this DVD, combining two of my passions: baseball and Billy Joel!
Two Quotes:"The man who removes a mountain begins by carrying away small stones." - Chinese proverb
"I recommend to you to take care of the minutes; for hours will take care of themselves." - Philip Dormer Stanhope
What are the small stones you can remove to get you closer to your goals?
Are you taking care of your minutes?
Photo credit to jonaross
"When you live in reaction, you give your power away. Then you get to experience what you gave your power to." - N. Smith
"Let us not look back in anger or forward in fear, but around in awareness." - James Thurber
Who have you given your power to?
Are you looking around in awareness of the amazing world around you?
"The freedom to do your best means nothing unless you are willing to do your best." — Colin Powell
"People think I'm disciplined. It is not discipline. It is devotion. There is a great difference." - Luciano Pavarotti
Are you willing to do your best?
What are you devoted to?
“The real man smiles in trouble, gathers strength from distress, and grows brave by reflection.” — Thomas Paine
"The greatest glory in living lies not in never falling, but in rising every time we fall." - Nelson Mandela
What are you reflecting on?
Are you ready to get back up and begin again?
